Terms & Conditions

1. About these terms

In these terms, “we”, “us” and “Scrubbo” mean Scrubbo, a professional cleaning company based in Cronulla, NSW, servicing the Sydney and surrounding suburbs within a 20km radius. “You” means the customer who requests a quote, books a service or pays a deposit. By requesting a quote or booking a service you agree to these terms.

2. Quotes and pricing

• Prices shown on our website or returned by our instant quote tool are “from” prices and are estimates only. They are based on the details you provide, including property size, selected extras and suburb.
• The final price is confirmed by Scrubbo, usually at or before the clean, once the property has been inspected or the scope verified. Property condition, extra bathrooms, heavy soiling, mould, pet hair or items not disclosed in the quote may increase the final price.
• For commercial, strata and residential/Airbnb services that are quoted in person, no price is binding until a written quote is issued and accepted.
• We will beat any like-for-like written quote by 5%. The competing quote must be on the same scope, from a licensed cleaning provider, and provided to us in writing.
• Any advertised discount (including the 20% off promotion) applies to the quoted price and is deducted before the deposit is calculated. Discounts cannot be combined with the 5% price-beat guarantee.

3. Deposits and payment

• A deposit may be required to secure your booking. When you book a time online, your slot is reserved instantly and Scrubbo will be in touch to arrange the deposit and confirm the details.
• Your deposit is fully deducted from your final total. It is not an additional fee. You only pay the remaining balance to Scrubbo when the job is complete.
• A booking is not confirmed until the deposit (if required) is received. Your slot is held while Scrubbo contacts you to arrange it.
• The final balance is due on completion of the clean unless otherwise agreed in writing. We accept payment by electronic transfer, card or other methods we advise.
• For commercial and strata clients, payment terms are set out in the written quote or service agreement.

4. Cancellations and rescheduling

• You may reschedule a booking free of charge with at least 48 hours' notice by contacting us at [Add email] or [Add phone].
• Cancellations made with less than 48 hours' notice may forfeit the deposit to cover the allocated team time and travel.
• “No-shows” (where access is not provided or the property is unavailable) are charged at the full quoted price.
• If Scrubbo cancels a booking for any reason, any deposit paid is refunded in full or transferred to a rescheduled date at your choice.

5. Access and preparation

• You must provide safe access to the property, including keys, codes or a contact on site, and ensure power and water are available.
• Please remove or secure valuables, fragile items and pets. Scrubbo is not liable for items left in the way or for loss of items not disclosed to us.
• If the property is in a materially worse condition than described in the quote (for example, heavy grease, mould, rubbish removal or hoarding), we will advise you before proceeding and the scope and price may be adjusted.

6. End of lease & bond-back cleaning

• Our end of lease clean is carried out to a high standard aligned with typical real estate exit requirements. We do not guarantee the return of your bond, as the bond is held and released by your landlord, agent or the NSW Rental Bond Board, not by Scrubbo.
• If your agent identifies specific missed items within 72 hours of the clean, contact us and we will return to address reasonable re-clean items at no extra charge, subject to the original scope.
• Re-cleans do not cover items outside the original scope, pre-existing damage, or areas made dirty after we leave (for example, by removalists, trades or pets).

7. Service areas

We service the Sydney and surrounding suburbs within a 20km radius of Cronulla, NSW. Bookings outside this area may incur a travel surcharge or may be declined. See our Service Areas page for the full suburb list.

8. Liability

• Scrubbo takes care with your property. Our liability for damage caused during a clean is limited to the cost of repair or replacement of the damaged item, up to the value of the cleaning service performed, unless caused by our negligence.
• We are not liable for pre-existing damage, wear and tear, faulty or fragile items, or damage caused by information you did not provide (for example, a weak surface not disclosed before cleaning).
• We are not liable for indirect or consequential loss, including loss of bond, loss of income, or rebooking costs caused by third parties.

9. Your information and privacy

We collect your name, mobile, email, suburb and preferred date to provide quotes, confirm bookings and send reminders. Your details are stored securely and used only to deliver and administer your booking. We do not sell your information. You may request access to or correction of your details at any time by contacting us.

10. Changes to these terms

We may update these terms from time to time. The version that applies to your booking is the one current on the date you pay your deposit or confirm your booking. The “last updated” date above reflects the most recent revision.

11. Contact

Questions about these terms? Contact Scrubbo at [Add email] or [Add phone], or see our Contact page.